Regional Director of Quality Assurance and Monitoring

General Purpose

The Regional Director of Quality Assurance and Monitoring supports regional operations by serving on the Regional Ops team, consults with and supports facility Medical Records Directors to achieve operational excellence in records keeping

and quality assurance.

The RDQAM reports to Regional Vice President of Operations.

The RDQAM is to guide, mentor, and develop high-performing medical records professionals and regional support staff.

The RDQAM possesses a detailed understanding of medical records keeping best practices.

Essential Duties

Every effort has been made to identify the essential functions of this position.

However, it in no way states or implies that these are the only duties you will be required to perform.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.


* The RDQAM works to educate facilities and regional support staff to implement operational Policies & Procedures and best practices that have been developed by the Clinical Strategy and Governance Team.


* The RDQAM has a dotted-line relationship to mentor, educate, and support facility medical records directors and other IDT members as may be requested and helpful.


* Provides consulting oversight, and tracks facility Medical Records Directors, assisting with orientation of new Medical Records Director hires, and assists with coordinating facility leadership.


* Completes on-site facility visits for education and monitoring of trends in documentation to support facility operations.


* Conducts regular monitoring of medical records across multiple facilities to ensure regulatory compliance and documentation accuracy.


* Participates in regular team meetings with SDQAM and other DQAM to address challenges and set goals.


* The RDQAM reports trends to RVP and Regional Operations Teams and communicates as needed with the SDQAM and PACS Clinical Strategy and Governance Team as needed.


* Coordinates Regional Ops trainings for Medical Records Directors on Medical Records best practices


* Ensures Medical Records monitoring tools established within the region or by the Clinical Strategy and Governance Team are utilized to the highest level of compliance standards for the region facilities.


* Educates and enforces PACS Medical Records Policy and Procedures.


* Develops and distributes Regional medical records reports for quality improvement


* Assists Regional Support teams and/or company defense attorneys as needed with any lawsuits, depositions, reports and document production for facilities.


* Assists with record requests to ensure complete documents for release.

Communicates with RVP, Regional Ops Team, and Clinical Strategy and Governance Team, and PACS Legal team about adverse events or liability


* concerns.


* Provides Additional Documentation Request (ADR) support and training to Fac...