Social Service/Admissions Clerk

Job Summary

The Social Service Assistant supports the Social Service Director in planning and implementing programs that promote the social, emotional, and psychosocial well-being of residents.

The assistant acts as a liaison for residents and their families by connecting them with community resources and navigating healthcare services.

In addition, this role would assist with the admissions of the facility

Key Responsibilities


* Resident and family support:
+ Conduct resident assessments to identify needs and develop individualized care plans.
+ Provide emotional support for residents and their families coping with illness, stress, and transitioning into care.
+ Offer guidance on financial assistance options, including Medicare and Medicaid.
+ Plan and coordinate discharge, including referrals for external services and equipment.
+ Assist Admissions Director with resident admissions as needed


* Program and administrative support:
+ Assist in the development and evaluation of social service programs, policies, and procedures.
+ Collaborate with administration, nursing, and other departments to ensure coordinated resident care.
+ Maintain accurate and confidential social service records, including progress notes.
+ Assist in budget development for the social services department.


* Community and resource coordination:
+ Arrange and schedule ancillary patient services, such as optometry, podiatry, and dentistry.
+ Connect residents with community health, welfare, and social agencies for additional resources.
+ Assist with arranging transportation for off-site medical appointments.


* Compliance and training:
+ Participate in orientation and in-service training programs for staff.
+ Report any suspected or known instances of fraud or unauthorized disclosure of protected health information.

Qualifications


* High school diploma or equivalent is required.


* Associate or bachelor's degree is preferred.


* Prior experience in a healthcare or social service setting is preferred.


* Demonstrated ability to read, analyze, and interpret documents such as policies and reports.


* Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.


* Strong organizational skills and the ability to manage documentation effectively.


* A compassionate and patient-centered approach to care.

Physical and Environmental Demands


* Must be able to sit, stand, walk, talk, read, and hear as regularly required.


* Requires frequent use of standard office equipment (computer, phone, etc.).


* Must be able to occasionally lift and/or move up to 25 pounds.


* The role may require assisting in resident evacuation during emergencies.