Senior Associate, Lifestyle Concierge

The Lifestyle Concierge team applies deep expertise and experience in fine dining, luxury retail and live events to source and service elevated experiences for select Chase customers.

Chase is hiring for a role on the Lifestyle Concierge team that will primarily serve as the main point of contact and subject matter expert for executives and other stakeholders who rely on the team for personalized dining recommendations and reservations, and to execute against other Chase Dining initiatives.

You will also support the successful facilitation of executive and cardholder requests across the luxury retail and live events verticals.

As a Senior Associate within the Lifestyle Concierge team, you will be responsible for delivering insider access, providing personalized recommendations and securing reservations for global dining requests received by the team.

You will also collaborate with the broader Dining Strategy & Activations team to leverage both existing and potential partnerships and firmwide assets that offer priority access for Chase cardholders through exclusive benefits and ambassador programs.

Additionally, you will provide sourcing and servicing support for luxury retail and live events requests received by the Lifestyle Concierge team and ensure accurate reporting.

The objective of this role is to provide added value for Chase cardholders by effectively collaborating with existing stakeholders, expanding the team's reach to grow its network of external suppliers, synthesizing reporting, and offering superior service.

Job Responsibilities


* Execute the strategy for growing a best-in-class Concierge service that appropriately represents Chase's capabilities and showcases the value of our access, relationships and services in the dining, luxury retail and live events spaces


* Serve as liaison between internal and external dining Concierge clients and partners, ensuring seamless communication and service delivery by efficiently handling reservation requests, securing bookings, and offering sophisticated recommendations at top-tier and hard-to-book restaurants based on credible knowledge of the dining industry and vetted reviews from trusted sources (i.e.

The Infatuation, OpenTable, etc.)


* Participate in the creation of quarterly and ad hoc reference materials to be shared with internal Lifestyle Concierge partners


* Use industry experience, knowledge and data to develop informed targets and execute proactively-curated cardholder offers or service incoming cardholder requests


* Collaborate with cross-functional teams (including, but not limited to Dining Strategy & Activations, Card, Experiential and Product) to streamline request fulfillment and enhance the Lifestyle Concierge user experience


* Create trackers and reporting tools to measure growth and success of all Lifestyle Concierge initiatives, developing suggestions for efficiency and effectiveness


* Use customer feedback to proactively identify opp...