Risk Management - Control Manager - Consumer Banking - Vice President

Join our Controls team in Consumer & Community Banking (CCB), the firm's largest Line of Business.

This role offers the opportunity to develop and enhance our control framework, contributing to our continuous approach to risk assessment.

You'll be part of a dynamic team which supports CCB in serving millions of consumers and small businesses, with the potential for career growth and skill development in a market-leading company.

As a Control Manager within Consumer Banking Product controls, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment.

Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job responsibilities


* Facilitate the identification and assessment of operational and compliance risks, applying your knowledge of risk management strategies.


* Develop and implement effective control strategies to mitigate identified risks, utilizing your skills in process improvement and project management.


* Conduct regular monitoring and assessment of the business's operational and compliance risk and control environment, leveraging your data & technology literacy skills.


* Collaborate with and advise various business executives and their team on inherent risks and issue identification (e.g.

issues and action plans tracking and recording in Control and Operational Risk Evaluation (CORE)).


* Present findings and recommendations to senior management and stakeholders, applying your presentation skills and listening & questioning abilities.


* Engage with legal, compliance, risk, audit, and business and technology control colleagues across the firm.


* Leverage internal Large Language Model (LLM) tools to drive efficiency in Controls processes.


* Drive continuous improvement in risk management practices.

Required qualifications, capabilities, and skills


* Bachelor's degree or equivalent experience required.


* Minimum 7 years of financial service experience in controls, audit, quality assurance, risk management, or compliance.


* Demonstrated ability in control management, with a focus on identifying and assessing operational and compliance risks, and developing effective control strategies.


* Strong skills in collaborating and influencing business executives and other internal stakeholders and ability to manage conflicts to achieve outcomes.


* Proficiency in creating and delivering impactful presentations and in process improvement and project management.


* Knowledge of key consumer regulatory requirements such as Reg DD, Reg E, Reg CC, Reg D, etc.


* Capability to apply LLM/AI/ML concepts to support risk management applications and enhance decision-making processes.


* Strong skills in project management of multiple simultaneous initiatives.

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