Senior Associate - HRO (Finance Business Support)

About ITDS

International Training and Development Services (ITDS) is an internationally diverse department focused on Learning & Development and Support solutions for our DHL Group colleagues, delivering high-quality learning solutions that support employee growth, organizational capability, and business transformation across all divisions.

Operating on a cost-neutral business model, ITDS provides services to internal customers and ensures accurate charging for all delivered programs and initiatives.

We are proud to be an international and dynamic team, collaborating across regions and cultures to deliver innovative and effective training solutions that make a real difference.

Your Role: ITDS Finance Business Support

Provide high-quality business and operational support to enable data-driven financial decision-making and seamless stakeholder collaboration.
This role is key for ITDS to ensure accurate and timely charging of our internal customers, and to support the organization in achieving EBIT 0, contributing to financial transparency and operational excellence.

Key Responsibilities

Operational & Administrative Support


* Create and track purchase orders, ensuring timely processing and accuracy.


* Maintain master data to support accurate invoicing and cost allocation.


* Execute cost allocations and invoice handling in line with agreed quality standards and timelines.


* Perform basic analysis of ITDS financial results and support management reporting.


* Generate events in SAP and maintain debtor records.


* Accurately update and monitor all financial key documents and tools.


* Provide general financial administrative support to the Finance team for specific business areas.


* Contribute to the review and improvement of existing processes.


* Resolve recurring issues in accordance with established standards and guidelines.


* Foster positive relationships with business partners, suppliers, and internal stakeholders through effective communication and collaboration.

Auditing & Compliance


* Conduct regular audits of event processes and data input across systems to ensure accuracy, compliance, and quality consistency.

Stakeholder Coordination


* Support communication and alignment between our Financial business analyst, ITDS teams and global stakeholders.


* Act as a liaison for internal queries related to financial processes and reporting.

Process & Project Support


* Contribute to continuous improvement initiatives in reporting and business support tools.


* Assist in tracking progress of financial and operational projects.


* Ensure adherence to governance standards and support compliance activities.

Skills & Qualifications

Personal Attributes


* Proactive and solution oriented. 


* Adaptable to changing priorities and global time zones. 


* Flexibility and willingness to work in shifts when required, depending on operational needs. 


* Culturally sensitive and inclusive. 


* Committed to continuous learning and professional development. 

Do you have what it takes?


* Educational Background: Degree or diploma in Business Administration, Finance, or a related field.


* Experience: Typically, 2–4 years in business support or administrative roles, experience with financial processes, including invoice handling, cost tracking, and forecasting.


* Skills: Strong organizational and communication skills, and comfort working in international environments.


* Tools: SAP, Bizagi or other billing systems, MS Office, (Excel, PowerPoint, Teams, SharePoint).


*  Attributes: Detail-oriented, proactive, collaborative, and resilient.


*  Language Requirements: Fluent verbal and written communication in English.

What’s in it for you?


* A dynamic and inclusive team that values your contribution.


* Exposure to international collaboration and strategic initiatives.


* Competitive compensation and benefits.


*  Opportunities for growth and development.

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