Information Specialist

On Lok 30th Street Senior Center

On Lok 30th Street Senior Center is San Francisco's largest multipurpose senior center with eight programs serving more than 6,000 seniors per year.

We offer multiple programs for active seniors citywide including exercise classes, delicious meals and a variety of social activities to carry out our mission to help seniors remain healthy, independent and in their communities for as long as possible.

Our Aging and Disability Resource Center, home delivered meals, and case management programs, provide additional support to seniors in our community.

POSITION SUMMARY: The Information Specialist provides assessment, information, referral and assistance to older adults and adults with disabilities and provides follow-up to ensure client needs are met.

Collects, updates and shares information on community resources, performs outreach as necessary to meet specific goals and records all necessary data in a timely fashion.

Works in a team setting, collaborating with other agencies and the Institute on Aging (IOA) Information and Assistance Supervisor doing similar work, and integrating seniors and adults with disabilities into the services and programs of the 30th Street Senior Center.

The Information & Resource Specialist position requires social service dedication, strong organizational skills and excellent people skills.

Roles and Responsibilities:

1.

Utilize quality customer service skills, conduct intakes and need assessment of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.
2.

Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments.
3.

Provide clients with information and/or translation services.

Refer appropriate clients to 30th Street program staff.

Provide follow-up to confirm that clients obtain needed services
4.

Collaborate with other agencies doing similar work and follow Aging and Disability Resource Center grant guidelines.
5.

Establish contacts and maintain good working relationships with key personnel in other agencies, including community-based services providers and citywide providers.
6.

Promote utilization of services by conducting outreach to businesses, groups and individuals: schedule and make presentations to various agencies as needed.

Represent 30th Street Senior Center at relevant resource fairs
7.

Complete proper documentation, data entry of reports, submit monthly service logs and reports as needed.
8.

Participate in Senior Center program operation meetings and in-service trainings when possible and appropriate.
9.

Perform other duties as assigned.

Required Qualifications:


* Bachelor's degree or High School Diploma required


* 1-2 years of experience closely related to position with Bachelor's degree


* 2-4 years ...