Bell Captain

About Us

Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline.

Gathering together was Buckhead's original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests.

Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services.

In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement.

Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Supervise, train, schedule and evaluate Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards.

Lead team in serving guests in a hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities


* Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.

• Ensure that sufficient staffing is present to meet the daily business demands.


* Prioritize and organize work assignments; delegate work to staff.

Assign specific tasks as they arise to the staff according to the rotation sequence.


* Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.


* Communicate anticipated business demands daily with each associate (arrivals/departures, group functions, etc.).


* Ensure staff's knowledge of hotel services, features, and amenities.


* Answer telephone promptly, using correct greeting and telephone etiquette.

Document guest calls/requests for Bell Person assistance.


* Maintain security and accurate record of all guest room keys issued to Bell and Door Staff.


* Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service.


* Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.


* Determine and provide training needs to staff.


* Accommodate all guest requests in an accurate and efficient manner.


* Coordinate group luggage requirements.


* Monitor and maintain cleanliness and working condition of departmental equipment/supplies.


* Prepare work orders for equipment repairs and distribute to Engineering.


* Monitor and ma...