Experience Design Vice President - Enterprise Cross-Product

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Cross-Product Design Strategy portfolio, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

You will blend visual craft with systems thinking, turning complex challenges into simple, elegant, and scalable solutions.

Leveraging your expertise in experience strategy and service design, you guide cross-functional teams - including design, product, engineering, enterprise architecture, and data & analytics.

You will create high-fidelity, visually polished solutions that form connected, cohesive journeys and elevate the end-to-end customer and enterprise experience.

You will be an expert in executive and stakeholder communication and design advocacy, from mapping current-state experiences to building future-state models - delivering desirable, viable, feasible, and resilient services that align stakeholders and drive measurable impact.

Job responsibilities


* Develop and execute design strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end to end design initiatives within a specific domain.


* Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer centric solutions


* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


* Lead discovery, co-creation, and transformation of services from mapping current-state experiences to building future state models


* Lead systems orchestration, participatory design, and service prototyping, working across disciplines product, engineering, operations, data, and frontline teams to ensure that the delivered services are desirable, viable, feasible, and resilient


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you ...