Intern, Luxury Class Customer Experience - Spring 2026

This is a part-time internship position for our Spring Rotation, from January 12, 2026 through May 15, 2026 in Woodcliff Lake, NJ.

WHAT AWAITS YOU.


* Support the luxury class sales team on several projects across the department, with focus on holistic BMW customer experience for luxury class customers


* Responsible and independently working on own projects incl.

further develop content for MyBMW App for US luxury customers in collaboration with marketing team and agencies


* Identify further opportunities with a focus on 'in-ownership' customer experience and care through all touchpoints with the BMW brand


* Continued integration of Voice of the Customers analyses and customer support focus in coaching and training


* Continued focus on implementing the common understanding of luxury (beyond vehicle/product) and the luxury customer journey within


* Collaborate with BMW customer experience colleagues on analyzing customer experience in regard to service, call center and roadside assistance incl.

further development of improvements


* Research and data analysis (i.e.

KPI trends and evolution YOY, competitor analysis across various customer experience fields, etc.)

WHAT YOU SHOULD BRING.


* Currently enrolled in a bachelor or master's degree program at an accredited college or university


* Possess a minimum cumulative GPA of 3.0 (not just in major)


* Have completed at least 60 college credits or be at least a rising Junior


* Field of study: Business


* Knowledge of Microsoft Excel, Word and PowerPoint, experience with Tableau and JIRA a plus


* Must attach a copy of college unofficial transcript


* Ability to work part-time (20-29 hours/week)


* Prior BMW Group experience (applicable to international J1 students only)


* Intermediate/Advanced proficiency in Microsoft Office Suite


* Excellent organizational and planning skills


* Presentational skills


* Self-motivated, adaptable to a dynamic environment


* Detail oriented and strong communication skills (verbal and written)


* Able to work both independently and as part of a team


* Strong interpersonal skills

WHAT YOU CAN LOOK FORWARD TO.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:


* Paid Time Off in addition to Company paid holidays where eligible



* Hybrid work environment


* Intern Vehicle Lease Program

The hourly rate for Undergraduate students is $25.30

The hourly rate for Graduate students is $32.20

The selected student's academic level will be used to determine the final pay rate.

This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of Shared Services make it the ultimate working environment.

These values are Responsibility, Appreciation, Transparency, Trust, and Openness.

We allow these values to guide the w...