Ocean Freight Manager

Job Title: OFR Product Manager

Job location: Indianapolis, Indiana

Roles and responsibilities:


* Responsible for Ocean product operational management, quality, and results


* Manages, oversees, and performs tasks to direct and control activities performed to effectively manage the


* end-to-end Ocean Freight Export and Import processes


* Serves as the escalation contact for customer’s Ocean Freight Import & Export shipments; responsible for the


* financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction


* Assumes responsibility for good working practices, safety, and security for customer shipments and staff


* Collaborate with internal customers (Ocean Gateway, Trucking, and, handling etc.) for seamless customer


* service and improve process flows; engage with sales to grow business by participating in sales meetings and


* customer calls


* Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables;


* escalates carrier performance issues when required with the US Ocean Freight Product team


* Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff.

Assigns work,


* sets completion dates, reviews work, and manages performance in accordance with organizational policies,


* procedures, and performance management processes


* Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key


* performance indicators (KPIs)


* Assists in annual budget preparation for area of responsibility


* Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers


* customer inquiries and other related customer service functions.


* Manages all cost margins and prepares monthly activity / revenue reports.

Prepares and provides customers


* and overseas offices with rate quotations

Skills / Requirements:


* Industry Knowledge: In-depth understanding of ocean freight operations, market trends, and competitive landscape.


* Strategic Thinking: Ability to develop and implement product strategies that align with business objectives.


* Project Management Skills: Experience in managing projects from conception to execution, ensuring timely delivery and adherence to budget.


* Analytical Skills: Proficiency in analyzing data to make informed decisions and optimize product offerings.


* Customer Focus: Strong customer service orientation with the ability to understand and meet client needs.


* Communication Skills: Excellent verbal and written communication skills for effective collaboration with internal teams and external stakeholders.


* Negotiation Skills: Ability to negotiate contracts and agreements with shipping carriers and partners.


* Technical Proficiency: Familiarity with logistics software and tools for managing ocean freight o...