Loan Operations Manager – Escrow Servicing and Mortgage Investor Reporting

Rockland Trust is currently seeking a Loan Operations Manager – Escrow Servicing and Mortgage Investor Reporting to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit.

This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers.

The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Key Responsibilities


* Manage loan escrow servicing activities and workflows across consumer and commercial loan portfolios in accordance with applicable policies, procedures, investor guidelines, state laws and federal regulatory requirements. 


* Oversee vendor activities related to outsourced functions including real estate taxes, property & flood insurance monitoring and force placement, private mortgage insurance.  Collaborate with business partners and risk for process consistency. 


* Area of focus including:
+ All duties for daily and periodic activities associated with mortgage loan investor reporting and documentation for the consumer mortgage portfolio.
+ All activity related to proper servicing of FHA loans within the consumer mortgage portfolio
+ All duties for the daily and periodic activities related to real estate tax monitoring for escrowing and non-escrowing loans across all loan portfolios
+ All activity related to flood insurance and flood zone certification to ensure reports, documentation and actions are monitored and handled appropriately across all loan portfolios
+ All activity related to hazard insurance to ensure proper workflow and monitoring across mortgage and commercial loan portfolios
+ All force placed insurance activity for hazard and flood to ensure actions for monitoring, notification, placement and cancellation are monitored and handled correctly across all loan portfolios
+ All PMI related activities to ensure proper monitoring for activation, transfer, cancellation and termination 
+ All activity related to ongoing monitoring and quality control of MERS registered mortgage loans.

Shared Responsibilities 


* Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.


* Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.


* Maintain system functionality and data integrity within processing and ancillary systems. 


* Promote a positive and collaborative work environment with a focus on team development


* Advance colleagues through coaching and performance management.

Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.


* Team with internal business partner...