Lead Dispatcher

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Lead Dispatcher works to direct the day-to-day route, scheduling and trip operations.  This role will ensure effective communication with the Client and will assist with organizing and conducting activities to assure safe, cost-effective, on-time operating performance.  The Lead Dispatcher will also finalize the next day routes and Operators schedules, track and report sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers.

Location: 750 Airway Drive Allegan, MI 49101

Schedule: Between the hours of 9am-8pm.

Exact schedule will be discussed during the 2nd round interview with our General Manager.

Pay Rate: $23.50

What you’ll do:


* Communicate with the General Manager on any scheduling issues


* Assist with confirming and finalizing the next day’s route/driver schedules


* Coordinate accidents, incidents, and breakdowns with leadership and drivers


* Inform team ahead of time of route closures and late pull-out


* Provide guidance and training to Dispatch team


* Supervise pull-out and ensure all routes leave the base on-time


* Ensure pre-and post-trip inspections are completed


* Communicate with team on any issue that may affect service such as operator callouts, etc.


* Assist lost drivers as needed


* Check-in drivers after routes have been completed


* Ensure drivers are documenting trip information and mileage on trip-sheets


* Ensure there are sufficient vehicles to match scheduled routes, as well as sufficient drivers for all routes at pull-out


* Make driver and vehicle reassignments as needed


* Communicate with maintenance staff, as needed


* Establish and maintain effective communication with Drivers


* Report and record all incidents to the applicable manager


* Assist with all phone call information, dispatching of rides, and scheduling trips


* Document and report provider no shows or on-time-performance issues


* Assist in completion of monthly reporting as needed


* Monitor radio, telephones and on-road provision of service for quality

What you’ll need:

Experience, Education & Certifications:


* High school diploma or G.E.D.

equivalent


* 1+ years...