Product Manager, Immunology Patient Experience Marketing, Patient Engagement and Customer Solutions

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Multi-Family Marketing

Job Category:
People Leader

All Job Posting Locations:
Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson is recruiting for a Product Manager, Immunology Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS), located in Horsham, PA.

About Immunology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses.

You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Patient Engagement and Customer Solutions team at J&J Innovative Medicine is charged with implementing disruptive customer experience solutions that support patients and providers in starting and staying on their prescribed Johnson & Johnson therapies.

As a member of this team, the Product Manager, Patient Experience will co-lead insight development, idea generation, execution, measurement, and optimization of solutions that improve the experience for patients starting Johnson & Johnson Immunology therapies.

The candidate will be deeply committed to delivering exceptional patient experiences, serving as a passionate advocate for individuals preparing to begin Johnson & Johnson Immunology therapies.

This role requires a strategic problem solver who can craft compelling, data-driven narratives that inspire alignment and collaboration across all levels of the organization.

The successful candidate will help shape and advance innovative patient support solutions by influencing stakeholders and driving continuous improvement.

Strengths you'll need include the following:



* Analysis & Insights: Mine existing data and develop learning plans to inform the operations and communication approaches for our programs.

Develop metrics to measure program impact and inform optimization.


* Customer Market Knowledge: Demonstrate a deep understanding of customer needs and competitive dynamics.


* Brand Stra...