Account Management / Key Accounts - Senior Professional

Job Description: Account Manager - C&SP (Mumbai)

Reporting to: Sr.

General Manager Key accounts, Field Services (Direct Reporting)
Location: Mumbai
Business Scope: Power and Secure Power Services (C&SP Accounts)

Role Overview

The Account Manager - C&SP will be responsible for driving Schneider Electric's Services business across Power and Secure Power portfolios for C&SP accounts in Pan India.

This role is pivotal in achieving key KPIs including digital services adoption, developing CFO (Critical Facility Operation) business, increasing recurring revenue through AMC/OTC, and pitching sustainability solutions at the C-level.

Ideally, the candidate must have some experience selling revamp data centre solutions, including UPS, cooling, site modifications, batteries, electrical infrastructure such as ACBs, VCB's, Numerical relays, ATSs, power services, and digital offerings, and be able to recommend the correct solutions to customers.

The position requires close collaboration with Team Leads (TLs) and cross-functional stakeholders to maximize the impact of SE Services.

Key Responsibilities


* Drive Digital Solutions:
Proactively promote and sell Schneider Electric's digital service offerings to C&SP accounts, ensuring adoption and integration into customer operations.


* Focus Consulting Business (DC Audits):
Expand consulting audit business by leveraging sustainability solutions to identify efficiency improvements and value for customers.


* Develop CFO Business:

Drive business growth in critical facility operations by identifying opportunities within C&SP accounts, proposing tailored solutions, and expanding service offerings for data centres and mission-critical environments.


* Increase Recurring Revenue:
Grow recurring revenue streams through Annual Maintenance Contracts (AMC), On-Time Contracts (OTC), and other service agreements.


* C-Level Engagement:
Build and nurture relationships with C-suite executives, especially around sustainability, energy efficiency, and digital transformation initiatives.


* Account Management:
Own the end-to-end relationship with assigned C&SP accounts, ensuring high levels of customer satisfaction and retention.


* Consultative Selling:
Provide consultative solutions sales process to prospects and existing customers, including site modifications, upgrades, and digital offers.


* Reporting & bFO:
Maintain accurate customer and prospect data in bFO (Salesforce), track pipeline, and report on progress against KPIs.

Desired Skills


* Proven track record in consultative/solutions selling, especially to C-level stakeholders.


* Experience in digital solutions, sustainability, and recurring revenue models (AMC/OTC).


* Strong analytical, presentation, and interpersonal skills.


* Ability to motivate teams, multitask, and deliver results in a matrix environment.


* Excellent written and verbal communication skill...