Services Representative

您將在客戶現場對所有施耐德產品進行安裝,檢查,維護,故障排除和維修客戶設備和提供技術支援。利用各種工具測試電路和設備,分析設備故障原因並為客戶說明維護手冊內容。

工作職責:
1.

提供卓越的客戶服務與建議。
2.

對施耐德電氣產品組合中的設備執行啟動/調整/測試。
3.

對設備進行預防性,計劃性和計劃外維護。
4.

記錄每個站點所有必需信息'並提供技術報告。
5.

現場工作執行後'提供當日的服務時間和費用'由客戶簽字驗收。
6.

正確記錄,標記設備維修時所使用的所有故障或短缺料件'並將其送回指定的維修地點。

※此職務須能配合客戶地點出差至其他縣市'但多為當日往返行程'無須長期派駐外地。

What you will do:
1.

Provide outstanding customer service.
2.

Advise customers on best practice, new services and upgrade opportunities.
3.

Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
4.

Perform Preventive, scheduled and unscheduled Maintenance on equipment.
5.

Track Installed Base.

(serviceable assets)
6.

Submit Opportunity Detected during his interventions.
7.

Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives.
8.

Leads or contributes to Field Services small projects coordination and execution on customer site.

(end of life, modernization, upgrade etc)
9.

Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
10.

Perform basic audits of customer's electrical systems and equipment.

實際職務內容'請參考
影片1:施耐德電機售後工程師的一天｜從緊急搶修到客戶信任的成就感
影片2:售後服務工程師的職涯故事

1.

Bachelor/ Master Degree in Electrical Engineering or equivalent
2.

High level of technical knowledge of electronic/electrical component theory.
3.

Ability to work minimum supervision and independently
4.

Leading the team in complying with all safety policies, practices and procedures
5.

Ability to write reports and procedure manuals in both English and Mandarin

1.

能獨立工作。
2.能遵守並執行所有安全作業流程。
3.能夠理解英文使用手冊'並能回報問題狀況。

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us.

This position will be posted until filled.

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