Front Office Nights Supervisor - The Manchester Deansgate Hotel

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Supervisor.

Join the excitement and become part of the IHG Hotels and Resorts family! 

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester.

Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views.

Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre.

Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space.

Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester.

The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

We are looking for someone who can work 39 hours over 5 shifts.

As a Front Office Nights Supervisor (Full-Time), you can expect to carry out the following duties…


* Checking in our late-arrival guests and checking out our early-departure guests (you will greet our guests with a warm and authentic welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Nights Reception Supervisor or Reception Supervisor role within in a Hotel environment with experience of Opera or similar reception system (not essential)!


* Covering duty manager shiftsand leading our Nights Team in absence of a Nights Manager – fully conversant with all hotel emergency procedures, you’ll take responsibility when required to ensure the smooth and safe running of the hotel.

You will support the team by training, assist with any recruitment and coaching the team to perform at their best.


* Dealing with ad-hoc guest requests throughout the night (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile)  - you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected! 


* Ensuring the safety of our Guests and Colleagues (you will be focussed on ensuring a safe environment for our Guests and Colleagues, completing relevant checks and recording information via reports) – a high attention to detail and understanding of H&S would be a bonus!


* Completing ad-hoc tasks throughout the night (this is a varied role and you will  be dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel – therefore you will need to be someone who enjoys variety and likes helping the team where needed!) 

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we ...