Ocean Bulk Operations Specialist

Join our dynamic Team at DHL Global Forwarding! We are looking for an Operations Specialist, within the Ocean Bulk Department, at our Melbourne Head Office.

 

Key Responsibilities:
 


* To coordinate and complete all shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.


* To provide support, guidance and training to less experienced / newer team members as needed.


* To ensure that all relevant quality KPIs are met or over achieved on a consistent basis.


* To act as the first point of contact for customers regarding shipment information, exception / complaint management and claims.


* To manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.


* To ensure the implementation of necessary regulatory compliance procedures relating to commodity and locations for shipments.


* To identify potential upselling opportunities and initiate customer contact to promote customer growth and retention.


* To resolve issues in day-to-day delivery and implement best practices, focusing on increasing effectiveness and efficiency.


* To analyse supplier performance issues; proposing and implementing solutions to improve performance including enhancements to processes focusing on increasing effectiveness and efficiency.

Key Accountabilities: 


* To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.


* To minimise cost on every job file and maximise gross profit on every job file.


* To provide training and guidance as needed and/or directed by your manager to ensure team success.


* To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.


* To ensure all required documentation are in place as per the shipment requirements/SOP.

To be successful you will need:  

All employees are expected to demonstrate our core behavioural dimensions to be successful. 


* To Drive success through focusing on and utilising your strengths in a relentless pursuit of results. 



* To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose. 



* To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty. 



* To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth. 

 
What to expect from us: 

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to...