Ocean Bulk Operations Manager

Join our dynamic Team at DHL Global Forwarding! We are looking for an Operations Manager, within the Ocean Bulk Department, at our Melbourne Head Office
 

Key Responsibilities


* To own your department PnL, driving growth in local markets in collaboration with field sales to ensure customer satisfaction and retention through regular customer visits, excellent services and swift resolution of complaints and escalations.


* To ensure service quality, operational excellence by proactively monitoring and improving operational performance, identify and implement process improvement opportunities to enhance efficiency, while acting as a secondary escalation point for customer complaints and requests, focusing on solutions.


* To build and manage supplier relationships to optimize service delivery and profitability.


* To ensure that all relevant quality KPIs are met or over achieved on a consistent basis.


* To oversee and develop a high-performing team while fostering a culture of collaboration and continuous improvement ensuring all team members comply with our global standard processes when executing shipments.


* To ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers while ensuring accurate job management control to drive GP maximization on every file.


* To develop and maintain business relationships with existing and new clients, identifying potential upsell opportunities along with regular customer contact to achieve customer retention.

Key Accountabilities:


* To proactively oversee team to ensure customer satisfaction at every touchpoint, fostering loyalty and driving repeat business.


* To ensure cost minimisation and gross profit maximisation on every job file to meet or exceed given budget targets.


* To ensure high levels of supplier performance.


* To provide training and guidance to your supervisors and teams to ensure success.


* To resolve issues with operational workflow and/or based on customer feedback, only escalating when unable to do so.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.



* To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.


* To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.


* To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.


* To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:
 

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work.

In addition to competitive compen...