Technology Support Lead - Cloud & Data Products

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Corporate Technology organization, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities


* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Executes policies and procedures that ensure operational stability and availability


* Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


* Provides end-to-end application or infrastructure service delivery for the successful business operations of the Corporate Technology applications


* Analyzes and troubleshoots application issues, identifying root causes, and implementing solutions to prevent recurrence


* Monitors systems for issues and responding to incidents promptly; includes leading the diagnosis and resolving technical problems to minimize downtime


* Identifies opportunities to enhance system performance and implements optimizations to improve efficiency


* Creates system automation and support tools to streamline processes and reduce manual workload for application support teams

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud, data products such as Databricks or Snowflake


* Expertise in coding or automation scripting using Python


* Practical experience with AWS


* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Proficient in observability and monitoring tools and techniques


* Demonstrated experience in application and product support


* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills


* In-depth knowledge of the financial services industry and their IT systems

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in inves...