Customer Service Supervisor

JOB DESCRIPTION

The Supervisor of the Agency Services Contact Center will collaborate with the leadership team to oversee the daily operations of the Masterpiece phone queues and email inventory and ensure service levels are met.

This role involves working closely with the Operations Leadership Team to continuously improve and refine the customer service skills of the staff while implementing efficiencies to boost service quality and productivity.

The Supervisor will also recommend process enhancements and staffing adjustments to Operations Management.

Additionally, this position will provide leadership and support to foster the team's knowledge, productivity, and customer service capabilities.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.

Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.