Licensing and Contracting Forms Analyst

Are you passionate about managing complex data and ensuring seamless operations? Do you thrive in a fast-paced, detail-oriented environment? If so, we have the perfect opportunity for you! We are seeking a dedicated and skilled Licensing and Contracting Forms Analyst to join our innovative SaaS solution provider.

In this role, you will play a crucial part in maintaining our extensive library of insurance licensing and contracting forms, programming data mapping logic, and providing top-notch support to our clients.

If you have a knack for problem-solving, exceptional organizational skills, and a customer-focused mindset, we want to hear from you!

Summary:

This role is responsible for managing the insurance licensing and contracting form library and data-mapping code for a growing SaaS solution provider, under the direction of the Project Manager for Forms.
Essential Functions:


* Manage large library of PDF forms with exceptional attention to detail.


* Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language.


* Act as Tier One Support contact for form and data-mapping related updates/issues/questions.


* Effectively manage large amounts of incoming form and data-mapping related support and update requests.


* Resolves form and data-mapping problems by clarifying the customer's need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment.


* Troubleshoot and calmly work with end users via phone & remote screen sharing.


* Escalate problems to appropriate individuals within the SuranceBay team.


* Provides timely feedback to the company regarding form and data-mapping failures or customer concerns.


* Versatile attitude with the ability to work within a small team.

Competencies:


* Exceptional Organization Skills


* Customer/Client Focused


* Problem Solving/Analysis


* Technical Capacity


* Time Management


* Communication Proficiency


* Stress Tolerance/Patience


* Teamwork Oriented


* Insurance industry knowledge or proven ability to learn

Requirements:


* Reading/writing XSL/XML Code


* Ability to Interpret Complex Rules


* Insurance industry experience (ideally within Licensing and Contracting).


* Ability to multi-task, prioritize and manage time effectively.


* Proven customer support experience.


* Strong phone and e-mail contact handling skills


* Ability to easily adapt to changing work situations.


* A quiet home work space with fast, reliable internet.

Preferred Education and Experience:


* XML/XSL coding experience highly preferred, or the proven ability to learn any coding language


* Licensing and Contracting experience preferred.


* Proven customer service experience.

Position Type and Expected Hours of Work:

This is a f...