Senior Country Support Manager, AP Trade Compliance

Job Responsibilities

Process


* Manage DHLE Denied/Restricted Parties Screening Program for assigned countries.


* Works with DHLE leadership and Government Agencies to ensure compliant export processes.


* Provide regulatory compliance reports and metrics.


* Responsible for keeping abreast of new or pending laws and regulations that could potentially affect the business and then communicate compliance changes to impacted areas of the organization.


* Research and review High-risk Sanctioned Country shipments against DHLE policy and government regulations.


* Review and update, as necessary, internal policies and procedures pertaining to regulations and export clearance.


* Identify areas of exposure to regulatory violations and make corrective action recommendations, if applicable, to senior management


* Ensure, with Senior Manager and Director, that employees in assigned countries are properly trained on aspects of governmental and regulatory agency regulations and DHL policies and procedures.


* Provide support to commercial team to address customer concerns and respond to customer requests regarding regulatory or compliance concerns.


* Develop a team spirit, ‘As One’ culture, with cross utilization and multitasking capabilities within the team.


* Plan, organize and direct an efficient and effective function.


* Ensure Supervisors and Managers are supported in their leadership development.


* Ensure employees are motivated and engaged.


* Fluent English and another regional language, depending on the region is a requirement.


* Support with the overall compliance function of the region, in particular implementation of the trade compliance manual, audits, and reporting.


* Work with all stakeholders to promote, educate and further customs and denied party compliance in the region through management, visibility, processes in alignment with GSOP and other adopted policies.

Stakeholders


* Supports customers with compliance issues related to Denied Party / Sanctions compliance matter.


* Works with country organizations in AP ensuring OPS and CS processes are compliant with Global SOP and the applicable law.


* Develop good relationships and communication methods to ensure compliant and smooth operations.


* Actively work with the Global / Regional Service Quality team to deliver alignment of the process in accordance with Global SOP.


* Liaise with relevant regulatory officials on specific issues and problems if necessary.

 Management Responsibility


* Oversee entire support team operations with assistance of support team managers.


* Clearly define department roles, responsibility, and performance targets for the function.


* Develop IKOs/KPIs with team members and monitor individual performance, including coaching and conduct performance appraisals.


* Develop a culture of quality, service excellence, flexibility, and cost consciou...