SVP, Digital Small Business and Consumer LifeCycle Services

JOB DESCRIPTION

Join us on our digital-first journey and join the magic that is happening right now at Chubb.

Our teams are innovating, iterating, and solving customer problems at a rapid pace.

We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way.

This means technology is infused into the business and technology experts sit at the table with our insurance experts.

This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition.

By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad.

Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.

Want to know more about how you can be a part of the magic? Here's what we're looking for.

As Chubb's Domain Lead - Digital Renewal, Operations & Service Experience, you will lead the development of cutting-edge commercial insurance business models and digital solutions to enhance customer experience and drive efficiencies for all post new business acquisition mid-term and renewal processes, resources, and business outcomes.

In this fastest growing part of our business, we'll look to take high level strategy and personalize it, contextualizing it to your domains by partnering with business and technical teams alike to translate that strategy into the technical solutions that help to drive our business forward.

Leveraging your deep knowledge of market trends and holistic customer needs, you'll play a key role in driving innovative solutions that drive growth through retention, cross-selling, and strategic business portfolio expansion.

In this role, you will:


* Build end to end (E2E) digital renewal fulfilment and lifecycle services


* Significantly improve efficiencies through process and underwriting automation for post bind activities


* Embody agile principles by actively engaging with teams and fostering a culture of collaboration and adaptability


* Collaborate with subject matter experts and stakeholders to set and achieve domain goals


* Manage domain budget and resources, guiding strategic decision-making and ensuring quality standards


* Implement digital renewal and servicing capabilities to improve efficiency and customer experience


* Forge strong partnerships with product, underwriting, and business development teams to exceed financial targets; manage expectations with all stakeholders


* Utilize predictive analytics to enhance total account solutions and improve retention


* Strengthen distribution partner relationships and advocate for the agent and customer experience


* Lead quarterly business planning and prioritize domain backlogs creating str...