Hawaii Nephrologists - Physician's Practice, Medical Assistant

PURPOSE AND SCOPE:

The Medical Assistant PPS has duties and responsibilities related to patient care in the ambulatory clinic environment.  The incumbent displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The Medical Assistant PPS functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The incumbent maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety.  The Medical Assistant PPS demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for other medical assistants in the clinical area.

Prioritizes (triages) patient needs identified through phone, electronic, and walk-in communication, and returns patient messages timely.

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Assists in the performance of patient care:
+ Rooms patients
+ Obtains weight, vital signs, patient history
+ Complete forms, requisitions and consents as required
+ Documents in EMR


* Able to elicit medical information from patients including but not limited to: health history, medication changes, chief complaint and other pertinent health information.


* Records and documents health information accurately, appropriately and timely on a consistent basis.


* Preps chart for patient office appointments, requires retrieving labs, test, imaging, and hospital notes.


* Requests records on all new patients.


* Performs basic filing, scanning, entry of lab result and photocopying duties as required.


* Administers injections as ordered by provider.


* Calls or electronically send prescriptions and refills as required.


* Responsible for daily stocking of equipment and supplies in assigned rooms on a daily basis.


* Able to identify and notifies provider of critical diagnostic data.


* Prepares and closes medical records accurately, appropriately and timely on consistent basis.


* Answers patient's questions regarding procedures and medications under Medical Assistant's scope of practice.


* All phone calls are handled accurately, appropriately, consistently, and in a timely manner.


* Knowledge of all patient programs and scheduling process for all programs such as: chronic kidney disease education, nutrition and other patient-related classes.


* Communicates information in an accurate, concise, and timely and professional manner.


* Travels to various locations as requested.


* Answers telephone in a pleasant manner and deals with all internal and external customer needs expeditiously.


* Coverage for other medical assistants as needed


* Follows all processes and procedures uniformly.


* Demonstrates outstanding customer service skills includin...