Intake Specialist – Front Door Diversion

$27.87 - 32.05 /Hr.
Schedule: Monday - Friday; 8:00 am - 4:30 pm
Location: Rogers Park

The Intake Specialist is responsible for screening applicants for services and making appropriate determinations regarding what internal/external resources the client should be linked with from the point of intake to promote optimal functionality.  They will market the organization’s services and forms relationships with external providers, applicants for service, and other referral sources.  The intake specialist will screen and assess consumers while in the hospital for the Front Door Diversion Program.

The Intake Specialist will provide client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

This position will conduct the majority of assessments at Chicago Behavioral Health Hospital, with an on-site presence required at least three days per week.

The staff member may also be required to report to Trilogy’s offices as needed and may complete administrative tasks remotely from home.

Additionally, they may be asked to meet clients in community settings such as libraries or other agreed-upon locations.

Responsibilities


* Provide coverage for Intake Open Access across the organization and in the community 


* Educate applicants about mental illness; and communicate expectations regarding the intake process, eligibility for services, and organization services provided


* Complete client’s intake paperwork; i.e.

application for services, consent for treatment, etc.


* Conduct intakes and mental health assessments to determine services, appropriateness of service, and level of care needed.  Document all client encounters in tracking systems.


* Return intake phone calls and e-mail inquiries.  Educate applicants about mental illness; and communicate expectations regarding the intake process, eligibility for services, and organization services provided 


* Ensure completion of authorization for services.  Communicate with managed care organizations to retrieve authorizations for client services.


* Conduct hospital assessments within 24 hours of receiving referral and communicate updates to departments.  Make necessary adjustments to ensure scheduling and completion of nursing home/community intakes as directed. 


* Coordinating the discharge planning in collaboration with FDD leadership.


* Work with Supervisor to comply with expectations of various funding sources 


* Market organization services and works closely with community partners


* Advocate on client’s behalf and empower clients to advocate on behalf of themselves when appropriate


* Provide on-call coverage and immediate crisis intervention as needed


* Communicate effectively with the team for purposes of consultation and information sharing


* Complete all documentation in a timely and thoro...