Title Auditor I

JOB TITLE:

TITLE  AUDITOR I

LOCATION:

Wilmington – OH, 3268 Progress Way, Wilmington, OH, USA

DEPARTMENT:

Title Services Group – Operations Support Team (OST) – Collateral Management Solutions

REPORTING TO:

Supervisor - Andrew Mandelik

JOB DESCRIPTION:

The on-site Title Auditor I role is a position in our Title Service Group.

Title Auditors are required to:


* Reply to email messages and chats.


* Engage customers and determine how to assist them.


* Sort documents that require checks to be printed before being mailed out.


* Pick up checks once printed, match to documents, and log checks in our system.


* Handle mail/rejection notices and distribute or handle accordingly.


* Use company proprietary software for research, data entry, and account follow-up activity.


* Follow instructions and maintain workflow standards.


* Attain production and quality goals.


* Adhere to all company policies and procedures.

Key Responsibilities:


* Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next.


* Sort and imaging Lender packets in vault/secure room


* Follows established procedures and compliance requirements


* Performs other duties as necessary


* As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.


* Attention to Detail; good organizational skills; adaptability; demonstrate consistent accuracy and thoroughness; efficient and timely completion of work

Education and Experience:

Minimum


* High School Diploma/GED and 1-2 years experience in a related field.

The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.


* Requires knowledge of Excel, Gmail, Slack, Outlook, and Microsoft Teams


* Excellent interpersonal and collaborative skills to work effectively with teams throughout the organization

Preferred, but Not Required


* College degree or certification.


* Familiarity with automotive, titling, or finance industry.

Workplace Environment:


* Fast paced, high volume, production.


* Perform routine and repetitive production work.


* Prolonged exposure to computer screens.


* Ability to lift or push up to 35 lbs.


* Sit for lengthy periods of time.


* Prolonged exposure to computer screens.


* Primary schedule will be 8:30am – 5:00pm EST, Monday – Friday.

There may be occasions that require overtime, evening, holiday, or weekend shifts.


* Ability to lift or push up to 35 lbs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all re...