Security/Customer Service Attendant

Primary Function

Maintains overall yard security by properly receiving/disbursing equipment and greeting and referring customers for assistance.

Essential Duties


* Greets all incoming customers arriving in the equipment yard.


* Inquires about customer’s interest and directs the customer to the appropriate sales or rental representative.


* Controls incoming and outgoing equipment by greeting and directing drivers.


* Loads and unloads equipment for repair/service rentals, returns or pick-ups, new & used sales, etc.


* Maintains yard in a neat and orderly fashion by properly arranging equipment for display by scraping yard and removing trash or scrap metals.


* Maintains on a GPEC company cellphone daily gate log of all machine transactions and disburses it to the appropriate GPEC personnel.


* Performs routine equipment preparations such as cleaning, checking and filling fluid levels and performing minor adjustments.


* Accounts for attachments inventory by stamping and updating inventory information into the gatelog application.


* Takes digital photographs of used equipment on the yard and outgoing rentals and sends to the appropriate persons(s).


* Stages the equipment for pre-inspection by the GPEC shop.


* Primary contact for all non=GPEC drivers in route to GPEC location for inbound and outbound CAT-owned units.


* Processes paperwork for release of GPEC owned equipment when sold off the years, ensuring correct unit is released.


* Transfers miscellaneous equipment items to other branches using the GPEC transportation system.


* Maintains records of HYG Finance machines and secures prior authorization for machine departures.

 

Minimum Requirements

Education



* GED/High School graduate

Work Experience



* Three years of related experience.

Physical



* Has ability to climb upon and operate equipment numerous times on a daily basis.

Other



* Demonstrates and communicates genuine customer service skills.


* Has operated or can quickly learn to operate various construction and industrial equipment.


* Ability to read and comprehend shipping information and follow through on verbal communications.


* Must have beginner/intermediate PC exposure to enter basic information into mainly MS software.

This job description is not intended to be all-inclusive.

Your supervisor may request and assign you similar duties.

Any major modifications to this job requires Human Resources approval.