Spa Receptionist

voco St David's Cardiff have a fantastic opportunity for a Spa Receptionist to join our Cardiff Bay 5-star hotel on a Full-Time contract!

You will earn £12.60 per hour, which is equal to £26,208.00 salary.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire.

We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. 

The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar.

Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.

The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK.

voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

Check out our Instagram page to have a look at voco St.David’s!

Our Spa Receptionist will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience, you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product

As a Spa Receptionist you will work to ensure the maintenance of spa and pool facilities ensuring health and safety standards are met and obtain and record all relevant guest details including contact details, medical history, and payment details.

To succeed as a Spa Receptionist, you will need:


* To be passionate about delivering great service and be guest focused


* Previous experience in a guest facing role


* A passion for spa and wellness


* Attention to details and ability to multitask duties


* Knowledge of spa booking systems preferred but not necessary


* Flexibility to work varied hours to include evenings and weekends


* Experience with handling guests queries and complaints


* To be willing to learn new things and work as part of a wide hotel team

Our Spa Receptionist enjoy a range of benefits including:


* Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities 


* The voco St.

David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period


* Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice


* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay...