Implementation Specialist – Retail Solutions

Important: It is intended for individuals with a strong focus on customer training, ideally with solid knowledge of the retail industry (hardware, building materials, lumber).

As an Implementation Specialist, you will guide our clients through the integration of our software solution (Ogasys by acceo), focusing on data conversion, training, onboarding, and optimizing processes.

You will be at the heart of the client relationship, ensuring a smooth transition to our system that is tailored to their operational reality.

Main Responsibilities:


* Understand the client’s operational processes and business context.


* Participate in preparatory meetings with various internal teams.


* Gather business requirements using our internal tools and questionnaires.


* Prepare training materials and a clear implementation schedule.


* Plan and coordinate meetings and training sessions with the client.


* Support the migration of information into our system (without programming).


* Adjust system configuration based on defined operational needs.


* Train store super-users, both on customer site and remotely.


* Provide active support during the go-live phase.


* Monitor project progress and follow up regularly with clients.


* Prepare and assist the client during the testing phase.


* Collaborate with internal teams to ensure a successful implementation.

What We’re Looking For:


* Ability to manage multiple client projects simultaneously.


* Knowledge of retail operations (hardware, building materials, lumber).


* Accounting knowledge


* Excellent communication skills in English.

French will be an asser but not a requirement


* Strong organizational skills, with the ability to prioritize and manage stress.


* Team-oriented, positive, and solution-focused mindset.


* Flexibility to work with clients in different time zones remotely and on customer site traveling across canada

What We Offer:


* Remote work.


* 3 weeks of paid vacation in the first year, 4 weeks after 3 years, 5 weeks after 7 years.


* 5 personal days per year.


* 100% employer-paid group insurance from day one.


* Active lifestyle program (annual allowance).


* Employee Assistance Program.


* Group RRSP with employer contributions.


* Birthday gift.


* Career development opportunities.

Note: We appreciate the interest of software developers and IT business analysts, but this position is not a technical or programming role.



*Only successful candidates will be contacted

*.

Harris is an Equal Opportunity Employer and members of the following targeted groups are encouraged to apply women, persons with disabilities, aboriginal peoples and visible minorities.

If you are a person with a disability, assistance with the screening and selection process is available on request.

The Harris Talent Acquisition team does not use text messages to contact candidates or solicit confidential...