Utility Billing Coordinator

Under general supervision, coordinates the City's utility billing functions including bill calculation and preparation, analysis, issue resolution, policy development and implementation, and customer service.

Serves as part of the Public Works Finance and Administration Division responsible for support of all Public Works divisions and functions.

TYPICAL QUALIFICATIONS:

KNOWLEDGE: Knowledge of accounting principles and practices; billing procedures; data processing techniques; office practices and procedures.

SKILL: Demonstrate skill in preparing multiple billings; preparing written reports and projects; operation of equipment necessary to perform functions of the position; enforce policies, codes and regulations.

ABILITY: Operate basic office machines and computer with speed and accuracy, work accurately with figures with numerous interruptions and distractions, establish and maintain effective working relationships with employees, the public, supervisors, co-workers, and other agencies, perform repetitive and detail-oriented work for extended periods of time.

TRAINING: Associate's degree in Business Administration or related field, or equivalent experience will be considered.

EXPERIENCE: Three (3) years of progressively responsible accounting, clerical and customer service experience; or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills and abilities to perform the essential functions of the position.

DESIRED QUALIFICATIONS: (In addition to Required Minimum):

Bachelor's degree in business administration or a related field.

Experience in local government.

Experience with utilities including water, wastewater, stormwater, and solid waste.

Experience with Advanced Metering Infrastructure (AMI) systems.

Experience with billing systems and software.

Experience developing and implementing administrative and financial policies.

Experience with building construction or maintenance, including plumbing and mechanical systems.

ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all inclusive:

Coordinates the preparation, distribution, and processing of utility bills, including but not limited to:


* Supports acquisition and review of utility usage data.


* Utilizes usage data and related information to calculate bills.


* Reviews usage data and bill calculations for completeness and accuracy.


* Coordinates distribution of bills to customers, including oversight of consultants and contractors as required.


* Processes and supports processing of payments, adjustments, and refunds.


* Assist with reconciliation of utility billing activity, including revenue, cash deposits and accounts receivable records and makes corrections as necessary.


* Develops and implements payment plans in accordance with City policies and procedures.


* Coordinates process for delinquent accounts including admini...