Director of Spa

About Us

Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award-winning hotel and a proud member of Preferred Hotels & Resorts.

The property features 149 guest rooms and suites, a signature rooftop poolside restaurant by Wolfgang Puck, a full-service spa, and an intimate live music venue.

Set on the former House of Blues site, The Sun Rose is writing its next great chapter with a guest experience rooted in design, cultural expression, and a strong sense of place.

Delivering an experience that's magnetic, quietly bold, and unmistakably West Hollywood.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.

Essential Duties and Responsibilities


* Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution.

Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.


* Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants.


* Maintain accurate and up to date records regarding required licensing of spa staff.


* Communicate both verbally and in writing to provide clear direction to staff.


* Assign and instruct Spa Therapists and Associates in details of work.

Observe performance and encourage improvement.

Monitor business levels and hotel occupancy and make staffing adjustments accordingly.


* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.


* Supervise the budgeting, forecasting, cost, and inventory controls.


* Prepare Forecast expenses and actual results for the spa revenue and expenses.


* Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities.


* Be available and able to assist in all aspects of operations as needed based on business needs.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualif...