Desktop Services Coordinator

Healthcare's helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model.

We connect doctors with patients who need their care.

As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high.

This means you'll have plenty of opportunities to grow and develop in your career.

Keeping healthcare healthy can be as fun as it is rewarding

This position designs and manages the desktop system's hardware and software environment.

Their role is to optimize Windows desktop environment to achieve high availability, increased performance, lower support costs, and increased usability of the various business applications supported at the desktop.

This is to be accomplished by developing and maintaining desktop hardware and software standards along with developing efficient support processes that will increase system availability while reducing support costs.

This includes designing, installing, configuring, administering, and fine-tuning desktop hardware, Windows operating systems, and desktop applications in a timely and efficient manner.

Responsibilities


* Image, configure and deploy computers.


* Provide in-person Tech Bar support at CHG locations.


* Ensure that workstations comply with established policies, standards, licensing agreements, asset management and configuration guidelines.


* Support deployment of security patches, firmware updates and equipment upgrades according to best practices.


* Develop and maintain knowledge base documents for customers and internal IT staff.


* Perform equipment moves including desktop computers, printers, scanners and copiers (40+ pounds).


* Perform routine printer and scanner maintenance.


* Resolve client's PC equipment failures and hardware related problems.


* Provide telecommunications support, including variety of mobile devices.


* Enter work orders into support ticketing system.


* Process incoming and outgoing shipments.


* Provide audio/visual support for video conference meetings and other company functions.

Qualifications


* Excellent customer relation's skills and good phone manners


* Knowledge of PC and printer hardware.


* Knowledge of Windows and Mac operating systems


* Knowledge of Microsoft 365 products (Word, Excel, Outlook, Teams, etc.)


* Knowledge of mobile device support (phones, tablets, etc.)

Education & Experience


* 1-2 years of customer service and computer-based experience



* High school diploma

Preferred


* Prioritize and manage time and requests efficiently


* Able to take direction as well as work independently or in team setting


* Communicate effectively and courteously with colleagues and customers at all levels


* Exceptional attention to detail

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor a...