Customer Service Representative - Customer Response Team - Freedom Fertility

Customer Service Representative - Customer Response Team - Freedom Fertility

This is a permanent work from home position, unless already working onsite in Massachusetts.

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients' dreams of having a family come true! As a Customer Service Representative - Customer Response Team at Freedom Fertility, you'll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility.

This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness.

Here's a little more on how you'll make a difference:


* Ensure process efficiency - Work with both patients and physicians to coordinate fertility plans and medications.

Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.


* Pay attention to detail - Accurately obtain and enter patient information, including shipping, insurance and payment information.


* Be a team player - Escalate complex claims to the Sr.

Billing & Reimbursement Specialists for appropriate action.

What you'll do:


* Outreach to patients when payment declines or differences in costs


* Set up medication reshipments


* Research issues and problem solve

Why join us?


* Health coverage effective day 1 (including medical, dental, vision)


* Holiday, PTO and OT pay


* 401K with company match


* Tuition Assistance


* Fun, friendly and unique culture - bring your whole self to work every day!

What you need to do the job:


* An empathetic and fun-loving personality with a few good jokes on the ready


* High School Diploma or GED required


* Excellent customer service, organization and time management skills


* Strong attention to detail, accuracy, and quality.


* Excellent communication skills; written and verbal.


* PC skills including knowledge of Microsoft Office Suite and Internet


* Willingness to work a flexible schedule.

Work Schedule


* Saturday rotation


* Mix of mornings, mids, and closings

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits includ...