Hotel Duty Manager

Voco Hotel Surfers Paradise is on the lookout for its next guest service focused Duty Manager (DM).

Are you an experienced hotel DM looking for a new challenge, or a senior Guest Service Agent ready to take the next career step?

At voco, Surfers Paradise, hospitality is a career.

We believe in the art of hosting, where every detail matters.

Job Summary: As Duty Manager, you will play a key role in ensuring our guests have a seamless stay.

You will assist in managing the front office area and attend to guest requests.

You will have sound computer skills, like a challenge and thrive on problem solving.

This isn't just a job; it's an opportunity to shape something special from the ground up. 

Responsibilities:


* Be a brand ambassador for voco, Surfers Paradise


* Ensure compliance with safety and regulatory standards are maintained


* Oversee reception and at times night audit, and maintain accurate hotel accounts and reports


* Liaise with all hotel departments to solve challenges and strive for guest satisfaction.

Skills & Experience:


* Minimum 1 year of experience in a similar role within hospitality.


* Proficiency in hotel property management systems (Opera would be an advantage)


* Strong attention to detail


* Exceptional communication skills, both written and verbal


* QLD RSA/RSG certificates (or ability to obtain) 


* Full Australian work rights

This role offers not just a job but a chance to grow with a globally respected hotel brand.

Come and join a passionate team of hospitality professionals dedicated to delivering exceptional guest experiences.