Vice President Experience Design

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design Lead in Payments Operations, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities


* Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.


* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions


* Analyze market trends and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


* Operate with an iterative design mindset, gather and incorporate user feedback and insights to continuously improve the overall user experience of our offerings


* Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership.

You'll collaborate with Product Owners, Business Sponsors, Strategists, Developers, and the design team and play a key role in entrenching a culture of design-and defining the end-to-end product experience


* Work closely with our Design System to produce and contribute to patterns and to develop and refine our Visual Design Language


* Present your work to a diverse selection of business stakeholders and the broader product and technology organization-and use your expertise in design thinking to plan and facilitate ideation and alignment workshops with project stakeholders


* Create next-generation experiences, applying expertise in User Experience, Information Architecture, Interaction Design, and Data Visualization to develop compelling experiences for our products


* Mentor junior designers and foster a culture of diversity and inclusion

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in user experience design or similar roles


* Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes at ...