Manager - Ops (Remote and Temporary)

Description & Requirements

Maximus is looking for a Remote Operations Manager.

The OPS Manager provides strategic leadership to ensure full compliance with contractual and corporate requirements, while overseeing customer service, outreach initiatives, and the efficient management of project operations and personnel.

This is a temporary position

Must be available to work weekends and holidays as needed.

The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST

Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage all project tasks to ensure cost-effective operations.

- Supervise subcontractors that provide services to programs.

- Oversee audits of operations.

- Produce monthly client and ad hoc reporting as needed.

- Collaborate with other managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with key stakeholders.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Collaborate with other functional areas to ensure compliance.

- Monitor performance against key indicators established internally or by the client(s).

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as assigned.

Essential Duties and Responsibilities:

- Ensure project compliance with all operational requirements of the contract as well as corporate policies.

- Manage Customer Service and Outreach Programs.

- Manage direct reports and the cost- effective operation of all project tasks.

- Supervise subcontractors that provide services to program.

- Oversee audits of operations.

- Produce monthly Service Level Agreement (SLA) report for client, as well as ad hoc reporting.

- Collaborate with other Managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintains effective relationships with clients and other external entities.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

- Supervise the project's quality assurance and training programs as well as corrective actions to ensure compliance.

- Monitor performance against key indicators established internally or by the clients.

- Generate solutions to issues or complex problems.

- Develop performance goals and objectives for staff and monitor achievement of those goals.

- Perform other duties as may be assigned.

Minimum Requirements:

- Bachelor's degree or equivalent combination of education, technical training or work experience conside...