Outlet 1 Host/Hostess

About Us

An intimate, all-suite retreat set directly on San Antonio's beloved Riverwalk, Hotel Contessa delights arriving guests with stylish suites that take their design cues from San Antonio's rich history and vibrant culture.

As an employer of choice, we offer great career potential, free trainings, free lunch, free bus pass or free parking, uniforms and a fun environment with a work/life balance for all of our associates.

Are you ready to join our Sassy Team? Let's have a chat to discuss how we can elevate your career.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities


* Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.


* Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.


* Maintain proper set-up of dining room.


* Receive records and make any necessary arrangements for reservations and special functions in the restaurant.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.


* Ability to remember, recite and promote the variety of menu items.


* Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.


* Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.


* Ability to establish and maintain effective working relationships with associates, customers, and patrons.


* Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental welln...