Director of Operations

About Us

The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city.

With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style.

The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great.

It is a true celebration of those who shaped San Francisco.

The word "Jay" in Latin means "to celebrate", hence the name, The Jay.

Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents.

We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests.

We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more.

An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood.

Oh, and we have fun, work hard and laugh a lot.

This is an exciting time in the hotel's history - you should be part of it!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Support General Manager in managing all aspects of the Rooms (Front Office, Guest Services, Housekeeping/Laundry, Valet and Security), Food and Beverage (Third Party Operator), Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner.

Act as General Manager in his/her absence when necessary.

Essential Duties and Responsibilities


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+ Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.

+ Plan, organize, facilitate , attend, and/or participate in various hotel and departmental meetings.

Ensure compliance of brand standard operating procedures and policies.

+ Develop and manage execution of Rooms division budgets and revenue forecasts.

Develop and implement controls for expense management.

Ensure staff is u tilizing labor management tools to sch...