Front Office Supervisor at InterContinental Fujairah Resort

 As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains.

An exceptional destination where Arabian hospitality meets luxury.

With 190 rooms, indoor & outdoor event space, restaurants & bar.

With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love.

And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Front Office Supervisor, you will be responsible for all activities relevant to the Front Office.

Tasks include check in/out, rooming of all hotel guests, Room allocation and inventory balancing, foreign exchange, cashiering, Credit Follow up.

You will also ensure efficient running of Front Office operations and that the highest standards of hospitality and welcome are demonstrated on every occasion.

Supervise Front Desk agents, and all relevant procedures while on duty.

Some of your main role responsibilities are:


* Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.


* Ensure a sound knowledge of the local area regarding history, places of interest and special events.

Knowledgeable on where further information can be obtained.


* Ensure all measures are taken to guarantee that guests depart from the hotel with a positive impression of hotel services.


* Attend to guest’s complaints, inquiries and requests, refers problems to Assistant Manager if he/she unable to assist.


* Take personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.


* Handle Group Check In when necessary.


* Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.


* Is knowledgeable about the different software programs utilized in the Guest Services Department  including Opera & Loyalty Connect, but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc


* Monitor the enrolment and correc...