Instant Service Centre Ambassador (Telephone Operator) - Front Office - InterContinental Hotels Grou

Do you see yourself as a Instant Service Centre Ambassador for InterContinental Hotels Group® at  Dubai Festival City?  

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.

We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.

We create inspiring experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites.

In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.

We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

                           

A little taste of your day-to-day


* Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service as per Brand Standards.


* Demonstrate a complete understanding of the hotel policies, procedures, service standards, have full knowledge of the hotel facilities, happenings, local conditions and current events.


* Handle incoming calls for IC, CP HI and ICRS properties.


* Work closely with your team members, Supervisors, Managers and also colleagues of other department in a friendly manner assuring mutual respect and encourage each other to create Great Hotels Guests Love.


* Maintain the privacy of all guests by ensuring that no details are disclosed.


* Take ownership of guest requests and notify them of any delays in performing work orders at an accepted standard time and call them back to ensure their satisfaction.


* Take ownership of solving guest problems and pass it to the Manager on Duty if necessary and record the guest complaints.


* Handle wakeup calls of IC, CP and ICRS properties.


* Complete additional tasks assigned by your Service Leader, Supervisor or Manager 


* Promptly handle all emergency calls efficiently.


* Use QEMS to...