Director, Intelligent Automation

Description & Requirements

Maximus is seeking a Director, Intelligent Automation.

As Maximus continues to grow our Digital Solutions Organization to better serve the needs of our organization and our customers in the government, health, and human services space.

Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy.

We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations.

We believe that great outcomes define our success.

We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

As a part of the long-term vision, the Digital Solutions Organization team will play an integral role across both business functions and technology capabilities.

The Organization is seeking a Director Intelligent Automation to lead and oversee our Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) capabilities.

This role requires a Subject Matter Expert (SME) in automating processes using IDP technologies (AWS Bedrock, Textract, Azure Document Intelligence), RPA / APA platforms (Automation Anywhere, MS PowerApps), with a strong background in building and rolling out AI-based products and solutions.

This position will provide a unique business perspective on how next-generation Intelligent Automation capabilities can transform and improve the organization.

This role is based out of our Princeton, New Jersey office location and is expected to be in the office 3 or more days a week to collaborate in-person with the team and other leaders.

Essential Duties and Responsibilities:

- Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

- Responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes.

- Responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more field operations.

- Interact with internal stakeholders both within and outside of immediate team to achieve results and drive and execution vision and goals of the team.

- Interact with internal and external customers.

- Provide complex issues/risks identification and resolution.

- Responsible for professional development by providing coaching and identifying new opportunities for growth for direct reports.

- Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary ...