Bilingual Administrative Analyst - Call Center (Remote and Temporary)

Description & Requirements

Maximus is looking to fill an Content Analyst supporting our CDC INFO program.

In this role, you will handle a variety of clerical tasks including document verification, managing calls and visitors, and supporting day-to-day operations.

We're looking for someone detail-oriented, adaptable, and eager to keep projects running smoothly across departments.



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*Position is a temporary and remote position

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*Must be available to work weekends and holidays as needed.

The hours of operation are Monday - Friday 8:00 AM - 8:00 PM EST

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Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required

Essential Duties and Responsibilities:

- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Additional Requirements:

- Bachelor's Degree with 5 years' experience required or relevant education/experience (Associate's Degree and 7 years' experience, or HS Diploma and 9 years' experience)

- May have training or education in area of specialization.

- Ability to speak and read English and Spanish clearly, professionally, and fluently."

Must provide your own device/equipment: Computer or Laptop required, head set with microphone and monitor required ( No Tablets, iPads, and Chromebooks are not permitted )

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).

- Private work area and adequate power source.

- Video calls may be requested on occasion.

Proper background and attire is required.

- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Minimum Requirements

- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensa...