Switching-Technical Support Engineer 4

Switching-Technical Support Engineer 4

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Do you ever use your smart phone, or cable TV, or WiFi, or NetFlix account, and wonder how the giants of telecom– Comcast, Verizon, AT&T, Amazon, Google and more – possibly sustain the high-speed networks that power our daily lives?  Think you’ve got what it takes to keep up with their demands or – even better – get ahead of their next challenge? Be a true partner?  If so – read on.

These customers typically test the traditional bounds of what can be done and as such, they increasingly rely on Juniper experts from CFTS to effectively resolve their problems and provide extensive and reliable feedback on root cause and future prevention techniques.

This is where you will be able to apply your extensive experience supporting large-scale networks; as well as broad product knowledge in either routing, switching or security (firewalls).  Your ability to troubleshoot network issues; diagnose critical and complex network issues; and learn your customer’s infrastructure and technologies; are what bring you applause, success and thanks in the Support organization. 

Become part of a team that is well known for their technical expertise and ability to resolve customer problems in a highly effective and rewarding fashion.

Customers expect and receive a “white glove” treatment and which is exemplified in the level of customer success seen in those customers supported by CFTS.

Responsibilities:

· Become the technical lead and handle high priority issues for small subset of top Juniper Networks customers on specific Juniper Networks products(s) (MX/PTX-Series routers, and EX/QFX-Series of Ethernet Switches)

· Build productive and collaborative trust-based relationships with the assigned accounts

· Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach

· Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions.

Keep manag...