Branch Operations Specialist (Temporary Assignment)

Branch Operations Specialist I (Temporary Assignment) will report to the Branch Operations Manager and oversee day to day operations requirements including the administration of cash vault processing, branch reporting, loss mitigation, and internal/external customer relations.  The position will include a strong focus on data management as well as analysis to be reported to management.

Knowledge / Skill Requirements: 
1.

Prior experience with Horizon & Horizon Teller and/or ability to efficiently build a strong foundation of knowledge surrounding the core system.
2.

Possess strong organizational, written and verbal communications skills.
3.

Computer skills, including but not limited to Microsoft Word, Excel and Power Point. Experience with   SharePoint is a plus.
4.

Strong attention to detail and ability to multi-task and balance multiple priorities
5.

Ability to affectively interact with other departments to settle operational issues.
6.

Must be flexible and work well in a team oriented environment.
7.

Self-Starter, ability to take initiative on daily tasks, projects and looking for process improvements
8.

Applicants must have a genuine desire to work with internal/external customers, to understand and meet their financial or operational needs.
9.

Possess a high degree of professionalism and ability to objectively evaluate situations to reach an operational resolution.

Duties:
1.

Currency management for branches, customers and remote ATMs – meeting cash ordering deadlines and completing online transaction entry as needed.
2.

Accurate and efficient processing of entries for the daily cash vault proof and monthly reconcilement.
3.

Timely processing of adjusting entries for currency and coin to GL accounts and customer accounts.
4.

Monitor the receipt of monthly reports for Branch Operations to verify completion and accuracy.
5.

Provide prompt support to branches by fielding calls, conducting research and responding to emails in the areas of branch procedures, transaction research, troubleshooting branch technology, fraudulent item review, and Horizon Teller/Teller Capture.
6.

Coordinate teller error research efforts.  Manage incoming error emails, directing branches on initial research steps to be taken, and working with the Item Processing to verify branch out of balance conditions, review teller work, and escalate within the team as needed.
7.

Work with the Branch Operations Specialist II on the monthly operational newsletter – assisting with layout design and review of idea submissions from other business units.
8.

Understand the Banks responsibilities and obligations in the areas of Audit and Compliance as they relate to your daily duties and ensure that processes are in place for adherence.
9.

Participate on committees, complete projects and attend meetings as assigned.
10.

Work closely with Deposit Operations, Branch Administration, Customer Informatio...