Field Associate Engineer

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Professional

All Job Posting Locations:
Pomezia, Roma, Italy

Job Description:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke.

You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

The Electrophysiology Technical Service EMEA looks for a Field Service Engineer, who will be responsible to handle the customer support system in the installation, service and repair of all products supported by Electrophysiology Technical Service EMEA.

Also, s/he will be responsible for any interaction with customers over the phone and in person for the handling of customer technical inquires, and complaints.

Location preferred: Rome
The type of contract offered will be in accordance with the experience of the chosen candidate.

Key Responsibilities:


* Perform On Site and Remote Technical Support to internal and external customers through the Customer Support Call Center


* Handle account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.


* Devises and implements preventative maintenance programs and maintains performance and service records for equipment.


* Evaluates, diagnoses and repairs malfunctioning equipment in response to service calls; schedule to facilitate all aspects of technical / engineering work required to support all products serviced by J&J Electrophysiology technical department.


* Assigned territory will be at 80% mainly centre and south Italy of the time, the remaining 20% will be in the rest of Europe


* Responds to customer requests for emergency service.

Determine cause(s), troubleshoots and takes corrective action.


* Provides guidance to customers to include hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfa...