Client Account Support Senior Manager

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* Candidate must be located in California, Arizona, Colorado, Oregon, or Nevada

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Role Summary:

Oversee and develops experienced leveled professionals.

Has leadership visibility with key national clients and influences client strategies to support retention and growth.

Impacts the output of key discipline within a function; utilizes in-depth professional knowledge and experience to set departmental goals which align with functional strategy.

Has input to strategy, and recommends and implements policies that impact the greater department and leads activities of larger or multiple areas.

Responsible for output of key discipline within a function and champions the execution of projects/initiatives that typically have a greater impact on department and are more visible and related to business strategies.

Establishes operational objectives and work plans and delegates assignments to subordinates; frequently advises team(s) on moderately complex

matters.

Involved in developing, modifying and executing company policies that affect immediate operations and may also have broader effect.

Responsibilities:


* Manage a team of NAMs, whose responsibilities include operational performance strategy and execution for Cigna clients with 3,000+ employee lives, ensuring account managers are executing book of business effectively, support the segment/region's growth and retention strategies


* Own the talent assessment and development of individual contributors


* Consult with sales matrix partner leadership to align on goals for segment/market and ensure team is effectively executing this work


* Collaborate with enablement and training teams in delivering timely and appropriate training for aligned team


* Manage and drive execution of a USE priorities and goals delegating responsibility to team members, project support resources and operational leaders for driving change management


* Consults and engages across multiple matrix partners to align on functional work alignment to deliver on the client experience in pursuit of the market's client retention and growth


* Collaborates across USE segment operation leadership to align on USE priorities and goals


* Influence the performance across multiple functions to delivery on the client experience that supports the segment/region's retention and growth goals


* Actively participate with NA sales leadership regional growth and retention meetings to align on developing, planning, and carrying out account management priorities and goals


* Collaborate with client services leadership to align on client experience and appropriately align goals across account team members


* Deliver on segment/region budget goals through appropriate review and approval of expenses.


* Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)


* Maintain knowledge underst...