Housing Concierge

Housing Concierge

Salary £24,638 per year (£12.60 an hour)

Permanent, Full time (37.5 hpw)

County Durham

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Home, a place where you belong

We’re looking for dedicated night workers to join our Social Housing Concierge team.

You’ll help keep our vulnerable customers safe, ensure buildings are secure and welcoming, and maintain good relationships with neighbours.

As part of the Central Resource Team, you’ll cover staff leave, sickness, or recruitment, making sure customers always get the support they need.

What’s in it for you? 


* 34 days leave, (including bank holidays and a “me day”)   


* Paid time off for volunteering   


* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)   


* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies   


* Career path with development and an excellent training package   


* Excellent benefits and rewards including supermarket discounts and travel expenses 

Colleagues really matter to us, that’s why we’re the 10^th Best place in the UK for Wellbeing.

Typical shift as a Housing Concierge

If you want a quiet and calm night security job, then this is not the job for you! There is so much more than monitoring CCTV or patrolling the premises.


* First line of support when the wider team or networks aren’t available 


* Ensure building safety through patrols, fire door, locks and security checks. 


* Think on your feet to handle incidents, from suspicious activity to emergencies. 


* Pitch in with cleaning and tidying when needed. 

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Calm under pressure with strong communication skills


* Passion for supporting vulnerable people and understanding their needs


* Sociable, observant, and able to spot changes in behaviour


* Confident intervening sensitively and working both independently and as part of a team, with support from the wider out-of-hours team


* Vehicle insured for business use (mileage reimbursed)

Our team

You’ll join Laura on the Central Resource Team, who’s been with Home Group since 2023 and progressed from Support Coordinator.

She’s supported by Emma, our Client Service Manager for Durham, who has over 22 years’ experience and is always available to help.

Job details 


* Travel between services across County Durham.


* 4 nights on, 4 nights off on a rota, 8:30pm–8:15am.


* Regular daytime training and team meetings.


* Use technology to monitor CCTV and update records.


* Enhanced DBS required (we cover the cost).

A place where you belong

Great things happen when we can be ourselves at work.

We want all our colleagues to be who ...