Customer Service Representative - Tag and Titles

Basic Qualifications

Altec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets.

We help customers dig deeper and reach higher! Altec's auction subsidiary, JJ Kane, extends the lifecycle of critical equipment that allows new markets-small businesses and local individuals-to continue using products.

This is great for the environment and for communities.

Altec's JJ Kane auction associates are the best in the business.

A nationwide growth strategy continues, opening a position for a customer service representative.

This position will allow you to combine your people skills with your ability to make decisions and solve problems.


* If you are seeking a culture of innovation and inclusivity,


* Where your strong administrative, interpersonal, organization and communication skills can shine,


* And if you are ready to join a nationwide team with dozens of auction lots across the country,


* Where continued growth can result in a long-term career position,

Then we want to meet you!

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm.

"More than just building equipment, we also build relationships." Altec products and services can be found across the U.S.

and in over 100 countries around the world.

Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

This position will be located in our Birmingham, AL corporate office.

Major Responsibilities May Include:


* Interacts directly with customers in a professional manner;


* Handles timed auction payouts, interacting with consignors


* Title processing


* Authorizes purchase orders for Service Centers and other Suppliers


* Handles AP review for timed auction invoices


* Review photos from Service Centers and third-party holding yards


* Audit items in AIM to funnel to correct workflow status


* Work with Managers to:
+ Create and maintain streamline processes to record lot issues from buyers for review
+ Create and maintain database to track lot issues after the sale to improve quality
+ Create and maintain database to track refund issues


* Participates in RCI events as requested


* Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)


* Attends classroom and online training sessions to enhance skills and build knowledge


* All other duties as assigned

Should the selected candidate meet the qualifications...