Client Services Manager

Hope Haven – Service Manager

Whitehaven, Cumbria

Permanent, full time 37.5 hpw

Salary circa £30,000 - £32,000 increasing to £34,800 with length of service plus on call shift payment 

Home, a place where you belong 

Do you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.

We are delighted to be launching a new clinical partnership within Copeland which will change the way mental health services are delivered – Hope Haven.

Hope Haven is a new and innovative partnership across a number of partners including Home Group, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.

As part of Home Group’s offer, we are delivering community outreach supporting people with their mental health in the community; proactive group’s and drop in’s within the community; core support within the new “Hope Haven Hub” which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.  

Typical day as a Client Service Manager


* You’ll lead and support our excellent team of support workers and coordinators to enable them to deliver the best possible person centred support possible.


* You’ll attend daily “Team of the day meetings” which is all around how as a partnership we can come together and deliver wrap round support across all the partners – Not just Home Group.


* You’ll have a close eye on the detail and support being delivered to the people accessing Hope Haven delivering coaching and support to make sure that we are offering the best interventions possible.


* You, along with the team will be working with other partners both within the Hope Haven and outside of Hope Haven to ensure the right support in put in place for people accessing Hope Haven.


* You’ll attend Clinical Meetings with the wider partners to shape and influence the way the service is delivered.


* You along with the wider management team will be responsible for the day to day running of our provision which includes community outreach, working within the new Hope Haven Hub, delivering our short stay accommodation as well as the proactive groups and drop in’s.  

Did I mention that you’d be working for one of the top ten Great Place to Work in the UK!

You have


* A keen eye for detail and a passion for supporting people and delivering amazing results.


* The passion and enthusiasm of implementing and setting up a new and innovative service.


* Experience of leading a team, and have the knack for empowering and developing others


* The ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.


* It’d be great if you’ve worked in a similar environment.


* To get from A to B, you’ll need a vehicle insured for busines...