Clinical Trainer

Job title
Clinical Trainer

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job title:

Clinical Trainer

Job Description:

· Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.

· Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.

· Complete and maintain certification through the client-led Train-the-Trainer program.

· Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.

· Maintain training documentation and materials, ensuring alignment with client requirements and program standards.

· Manage training schedules, logistics, and learning resource inventories.

· Monitor learner progress through case simulations, knowledge checks, and performance metrics.

· Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.

· Partner with Operations and Quality teams to embed client program requirements into training delivery.

· Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.

· Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.

· Stay current with payer policies, client requirements, and best practices in adult learning.

· Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).

Qualifications

· Active USRN license (United States Registered Nurse).

· 3+ years of clinical experience in Case Management, Care Coordination, or related settings.

· Experience in Case Management or Care Coordination , with exposure to customer service or member-facing environments preferred.

· Knowledge of Medicare and Medicaid programs and related payer requirements.

· 1–2 years of facilitation or training experience , preferably in healthcare operations or managed care.

· Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms.

· Proven ability to coach and manage learner performance to ensure readiness for production.

· Excellent communication skills, with the ability to translate complex policies into learner-friendly content.

Skills

· Strong clinical judgment and case management expertise.

· Ability to ensure readiness to production by validat...